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06-11-2019, 05:27 PM | #23 |
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I heard the glasses don't work on rod bearing jobs.
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06-11-2019, 07:02 PM | #24 |
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And neither will they correctly display the Dr. Vanos parts and procedure.
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06-11-2019, 09:35 PM | #25 |
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Random owner: You have had my car for weeks!
SA: Oh, sorry....um....our tech's smart glasses broke.
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06-11-2019, 09:43 PM | #26 | |
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It won't effect anything other than time if/when they're used. Live vision that support can send text, highlight areas, take screenshots, etc. they're pretty awesome actually. Voice activated for camera, light, zoom etc. and will be quite handy to help reduce the diagnostic time and get cars on the road faster. No cost to the customer and in fact it's not likely any customers will ever see it. I'm not even sure why this is considered news for the forum... |
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06-11-2019, 10:00 PM | #27 | ||
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Recently I walked by a county tech working on a traffic signal controller. He had a tablet setup on a tripod and a remote tech was watching what he was doing and coaching him through the repair. I thought that was smart. Keep the knowledable guys working efficiently and the grunt workers on the road.
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06-12-2019, 01:55 AM | #28 | |
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06-12-2019, 06:32 AM | #29 |
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Supposedly there is a view that we all will wear similar glasses all the time as part of daily life replacing our phones and smart devices.
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06-12-2019, 07:26 AM | #30 |
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Despite all the "stealership" comments, this is positive for us consumers.
It gives techs access to expert advice or information or live assistance quicker. So, instead of someone taking apart your engine and then waiting for an expert tech to fly in for a couple of days or sending a suspect part away while your car sits on the lot or lift, that expert can guide the tech on the ground to a proper diagnosis. Savings for dealership? Yes, but also for us common folk. It will certainly change the nature of techs work and, I suspect, the jobs will now have to be billed by the type and other units of work that is not based on hours and minutes. Over time, as this becomes more common tech (i.e. not just one pair of glasses per dealership that break and they are done) you can also aggregate the data and the video recordings to improve procedures further, classify whether future faults may be related to previous bad procedures or sloppy work etc. So, thumbs up from me. And no, I don't work for BMW. I wish I did! |
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06-12-2019, 07:29 AM | #31 |
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Yep, remember Google Glass from 5+ (?) years ago? It's like walking around with your phone camera held up and on all the time. Good times!
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06-12-2019, 09:01 AM | #32 | |
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Our family has had many BMWs in the past and they never broke down. The worst we've had was a faulty left door alarm sensor in F33, a small piece of broken plastic in F33, E90s battery once went dead (not sure if one time thing or if the battery had to be replaced), G32 had some problems with calibrating the moonroof cover and E70 was sold earlier because they didn't design it in a way that would allow to check the chain condition (sold it with 120k miles). So that would mean that less than half our BMWs had problems. There's a saying where I live and I'll modify it a little so it applies better: One fool can ruin a thing more easily than 10 smart men can foolproof it. |
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06-12-2019, 11:53 AM | #33 |
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Most likely the efficiency will increase but the benefit will not be passed onto the customers. So the technicians will be faster but will still charge the same labor hours, or the hours will shrink but the same cost will be justified by "high-tech tools" amortization. In any case, the extra money goes to BMW service centers ..
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06-12-2019, 07:15 PM | #34 |
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So is this gonna allow the tech to finally see the DO NOT WASH signs in the car and on the paperwork?
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06-13-2019, 06:51 AM | #35 |
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If the mechanic gets stumped, put the glasses on and dial up some help. That's a good thing. The only downside is you will have to ask to use it. Ask too many times and the bosses will be looking at you sideways...
I wish something like that existed when I was working at a Lincoln-Mercury dealership. Would have made electrical troubleshooting a lot easier.
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06-15-2019, 05:46 AM | #37 |
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06-15-2019, 09:20 AM | #38 | ||
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06-15-2019, 11:02 AM | #39 |
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06-16-2019, 07:40 AM | #40 | ||
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06-17-2019, 05:54 PM | #41 |
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There's a saying where I live and I'll modify it a little so it applies better: One fool can ruin a thing more easily than 10 smart men can foolproof it.[/QUOTE]
Would be good for all to remember this.
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