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      08-15-2019, 02:40 PM   #1
AK_Wes
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Service Fees

General question on dealer service fees.......

I bought my BMW X1 a little less than a year ago and I decided to stop by my local dealer service center to make an appointment for an oil change. I let them know I want to get get an oil filter change and to let me know if there is any other service the vehicle is due for.

I live in Anchorage, AK and they suggested the following:

Oil & Filter Change with multi-point inspection
Brake Flush (Suggested annually in Alaska per service rep)
Microfilter Replacement

They quoted me between $500 and $600 just for this service, which I think is ridiculously high!

I then said, well I'd just like to do the oil & filter change and I will take care of the rest. Service rep told me that they will not reset the oil change/service light in the vehicle computer if I just do this.

Is this dealer service rep just being a complete asshole to me??? I think it's ridiculous that they won't even reset the oil change light and their service fees are astronomical in my opinion. I would dread the thought if they found an actual issue during their service.

I called to cancel my appointment today and ordered all the parts/materials to do the work myself.

Anyone else have similar experience or is this dealership out of line???

Thanks!
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      08-15-2019, 02:43 PM   #2
kiloTHREE
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Pretty normal.
We have two major dealerships in our market.
300-400 just for an oil change is the going rate.
Indy shops your looking at 60-70.
I change my own oil for ~35 bucks with filter.
Do your own brakes as well, get a power bleeder and go nuts.
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      08-15-2019, 03:05 PM   #3
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You can reset the service intervals yourself.... Youtube is your friend.
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      08-15-2019, 04:21 PM   #4
AK_Wes
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Quote:
Originally Posted by kiloTHREE View Post
Pretty normal.
We have two major dealerships in our market.
300-400 just for an oil change is the going rate.
Indy shops your looking at 60-70.
I change my own oil for ~35 bucks with filter.
Do your own brakes as well, get a power bleeder and go nuts.
kilo,

Thanks for the reply. I do all the maintenance on my F-150 and Land Cruiser myself, so I'm pretty familiar with the routine service work. I'm just planning on taking care of it all myself, especially with how rude and hard to deal with this service shop was.
I just can't believe people willingly pay 300-400 for an oil change, but if people are paying it I can understand how the dealership can get away with it.

Have a good one!
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      08-15-2019, 04:23 PM   #5
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Quote:
Originally Posted by Gamb1t View Post
You can reset the service intervals yourself.... Youtube is your friend.
I saw that also.... Just can't justify paying the dealership to do an oil change if they won't even reset the service light when they're done. At this point I'd rather do it myself.

I'm happy to see people posted up videos so I can clear the service warnings after I complete the maintenance work.
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      08-15-2019, 04:51 PM   #6
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As far as modern BMW goes, the e84 x1 is not too difficult to work with. If you have the 28i, you get even more room in the engine bay to maneuver around.
So far the trickiest work was changing the transfer case fluid.
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      08-15-2019, 09:44 PM   #7
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My dealership charges $75 - $100 for an oil change. There is no reason for them not to reset the oil service indicator. Maybe you misunderstood and they are not willing to reset the brake fluid indicator which makes sense. The majority of the cost they quoted you should have been for the brake fluid. If things transpired like you said then I just wouldn't do business with them. As mentioned before you can reset the indicators yourself.
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      08-16-2019, 08:24 AM   #8
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I usually go to an indie close to my work, but the dealership I go to charges around $100 for an oil change.
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      08-16-2019, 12:42 PM   #9
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Quote:
Originally Posted by Turbod View Post
My dealership charges $75 - $100 for an oil change. There is no reason for them not to reset the oil service indicator. Maybe you misunderstood and they are not willing to reset the brake fluid indicator which makes sense. The majority of the cost they quoted you should have been for the brake fluid. If things transpired like you said then I just wouldn't do business with them. As mentioned before you can reset the indicators yourself.
The service rep told me that the oil change comes with "multiple other service related items" and that they wouldn't reset the oil service light. This guy was a complete D-Bag..... Maybe he was having a bad day, but it definitely gave me a bad experience with BMW service. I hate dealer service departments in general, but this one was the worst I have been to yet.
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      08-16-2019, 03:04 PM   #10
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Quote:
Originally Posted by AK_Wes View Post
The service rep told me that the oil change comes with "multiple other service related items" and that they wouldn't reset the oil service light. This guy was a complete D-Bag..... Maybe he was having a bad day, but it definitely gave me a bad experience with BMW service. I hate dealer service departments in general, but this one was the worst I have been to yet.
They just want you to address all active indicators at the same time. Each dealership is different though so maybe they set goals for their service department and he is working to meet those goals? If that was your experience I would bring it up with the service manager and let them know that at this point that experience has made you not want to service your car there in the future. I would be willing to bet that they would get you taken care of.
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2011 E92 335i Auto 0-60 = 3.66 | 12.0 @ 125MPH JB4 / 11.7 @ 120MPH E30 MHD
Sold
2014 E84 X1 35i 0-60 = 4.55 | 12.75 @ 107MPH 293 AWHP 305 AWTW When stock
VRSF Chargepipe | BMS Intake | JB4 ISO | VRSF 7" Intercooler | ER Turbo Outlet | XHP Stage 2 | BMS Methanol Injection |
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      08-16-2019, 07:06 PM   #11
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Quote:
Originally Posted by AK_Wes View Post
The service rep told me that the oil change comes with "multiple other service related items" and that they wouldn't reset the oil service light. This guy was a complete D-Bag..... Maybe he was having a bad day, but it definitely gave me a bad experience with BMW service. I hate dealer service departments in general, but this one was the worst I have been to yet.
I thinks that is BS. There are resets for Oil Service, Front brake pads, Rear brake pads, Brake fluid, Vehicle check, Vehicle inspection for the 2014 X1 28i.
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