10-28-2016, 01:05 PM | #67 | |
Lieutenant General
3193
Rep 10,509
Posts |
Quote:
The weather I think goes down intermittently (Sort of like how send to car stopped working a few times over the years), or its a cell signal thing. Hope it works again |
|
Appreciate
0
|
10-30-2016, 06:51 PM | #68 |
Hide Encased Member
4
Rep 104
Posts |
I'm with Tominavl: just another example of BMW's horrible customer service. I conveniently received my postcard today and have "...less than one year of service", so I earn the right to pay BMW 200 bucks a year to upgrade and continue my service. What a load of horseshit. I can't get away from this brand fast enough...
Last edited by leatherpants; 10-30-2016 at 07:47 PM.. |
Appreciate
0
|
10-30-2016, 07:43 PM | #69 | |
Keeping it Real
6
Rep 75
Posts |
Quote:
|
|
Appreciate
0
|
10-31-2016, 06:41 AM | #71 |
Keeping it Real
6
Rep 75
Posts |
|
Appreciate
0
|
11-01-2016, 02:58 PM | #72 | |
Lieutenant General
3193
Rep 10,509
Posts |
Quote:
So you get your car upgraded for free if you pay the same $199/yr as everyone else. That sounds like a fair deal. What exactly is the issue? Did you think the service should be free forever? (I agree but those were never the terms of the deal) |
|
Appreciate
0
|
11-01-2016, 05:12 PM | #73 | |
Keeping it Real
6
Rep 75
Posts |
Quote:
did I ever sign up for concierge services. All i know is my car is equipped with an "SOS" button. Given that my airbag in my steering wheel is defective, I think at least a call to report my untimely death in the case of the Takata airbag exploding is a good idea. Yet that technology is also going bye-bye. And now they want me to pay for it. I just think it's a poor strategy for BMW if they want to appease their owners struggling with the Takata fiasco. Maybe if this airbag situation wasn't ongoing, I wouldn't care. But I do care, and this serves to only make my concern for the airbag issue more serious. |
|
Appreciate
0
|
11-01-2016, 06:03 PM | #74 |
Private
20
Rep 75
Posts |
Did anyone who's had the Retrofit done have to pay $200?
My dealer says it's an $800 repair and BMW only covers $600
__________________
2021 X5 Xdrive 40i M Sport
Mineral White, Tartufo leather |
Appreciate
0
|
11-01-2016, 06:41 PM | #75 |
First Lieutenant
36
Rep 372
Posts |
No. Is your service end date beyond 1/2017? Maybe they are saying you have to subscribe to the $199/yr service in order to get the retrofit. My connected drive ends 6/2017 and the retrofit was completely free. If you enter your VIN on the website, it'll tell you your options. If it gives you the option of a free retrofit, free is free.
|
Appreciate
0
|
11-01-2016, 07:34 PM | #76 | |
Lieutenant
231
Rep 526
Posts
Drives: 2021 X3 M40i (times 2)
Join Date: Oct 2015
Location: Jacksonville, FL
|
Quote:
I'm with NickNaz. If they are charging you $199 and it's the same as anyone else would pay per year for service, stop your complaining. If you have proof they refuse to upgrade you because your contract expires before 2017, I'll concede you are right on 1 of your 2 issues. I believe been noted, but the notice officially says: "Retrofit of new cellular technology. Customers with less than one year remaining on their current subscription may purchase a BMW Assist Safety Plan for $199 per year to ensure an extended period of service." And, what did you expect to happen when your contract did happen - a free continuation of the SOS service forever when your contract expires? Again if you have proof you were ever offered or told that would be free forever, then shame on me unless it was a salesman that said it and you have nothing in writing. I'm going to talk to my own dealership Friday for specifics to report back here, but this would logically tell me "SOS" is going to function under a different name. You haven't given any mention to talking to anyone with knowledgeable input, other than complaining about a flyer and a faulty 3rd party airbag used in millions of vehicles. I know this is a little off topic, but come on. The original comments I've gleaned over from the past few years did say it was going to be discontinued entirely, until droves of people complained about it and BMW changed their mind. |
|
Appreciate
0
|
11-01-2016, 07:39 PM | #77 | |
Private
20
Rep 75
Posts |
Quote:
Mine ends in 2024 that is why I asked. I'm going to check with a couple other dealers.
__________________
2021 X5 Xdrive 40i M Sport
Mineral White, Tartufo leather |
|
Appreciate
0
|
11-01-2016, 08:38 PM | #78 | |
Lieutenant General
3193
Rep 10,509
Posts |
Quote:
http://www.bmwusa.com/Standard/Conte...4andlater.aspx The BMW assist functionality obviously limited without idrive (e.g. real time traffic, send destination to car, etc wouldn't be available, and SOS, unlock car, and stolen vehicle recovery look to be the key features that non iDrive cars have) By the way, did you know that entire 2017 ferrari line up uses Takata airbags? Or that SOS and automatic collision notifications is only free for 6 month with mercedes (and $199/year afterwards). I don't believe either Porsche or Tesla offer automatic collision notification at all (I don't think Ferrari does either) Personally, I do think you have it wrong. Each of us gets the 4 years free BMW assist, and we all have to pay to keep it active after 4 years, and the tech is being replaced to allow that to happen You could show your displeasure by going to another company, but most of the usual BMW competitors either don't have the tech or in the case of MB, will charge you after 6 months of owning the car Sure, it is upsetting to have recalls, and I supposed I could be accused of being a fanboy after putting up with stuff like my Z435 being in the shop ~16 times in 36 months, but on the other hand, I didn't really care that much since I got a sweet loaner each time (X5, 5er, 135is, 335 etc), and all of the usual German suspects have worse in cabin tech anyway Best of luck getting your airbag replaced, and hope you don't let that get you too wound up and upset over X1 ownership EDIT On an off topic note, I believe that the service each of us receives from BMW and other organizations is a combo of our approach/attitude, and the sales and service people we choose to work with. I've gotten my last few cars without setting foot in the dealerships (and have gotten great deals) and whenever I need maintenance of warranty repair I find myself in reasonably interesting cars (fully loaded 435 coupe with 61 miles most recently). My advice is to be really selective with your SA and CA, and treat them right with top survey results and a holiday card/gift, and also be respectful to people like porters and transportation associates. If you come in hot with "guns blazing" in person about your X1 like how you do on your forums, that could be why you get "bad service"...... EDIT2: sorry didn't mean to preach, but c'mon... this thread was about info for the retrofit.. not complaining about airbags Last edited by nicknaz; 11-01-2016 at 08:45 PM.. |
|
Appreciate
0
|
11-01-2016, 11:04 PM | #79 |
New Member
1
Rep 21
Posts |
Has anyone upgraded with any success? My '15 sDrive28i has been with the dealer for a week now. The upgraded combox that was sent by BMW, VIN specific to my vehicle, is having complications. The box was installed without installation problems, but the software keeps being rejected by the X1. I was told that there is a ticket out to BMW to help resolve the issue...either different software or another combox or both? Either way, I'm becoming slightly worried about the whole process and getting a working upgrade.
|
Appreciate
0
|
11-02-2016, 04:23 AM | #80 |
New Member
2
Rep 13
Posts |
I had the upgrade done yesterday. SA said about an hour to install hardware and another 3 to program. Unfortunately, I am getting a service not available error when I try to access BMW online. I don't know whether the problem is in my car or with the service itself.
Will play with it more today. |
Appreciate
0
|
11-02-2016, 02:43 PM | #81 |
Enlisted Member
6
Rep 41
Posts |
Had my performed as scheduled and then when activated the car kept calling 911. They had the car for a week and engaged one of their specialist, come to find out it was at the server end of the process, back at BMW it was not configured correctly. All is good, lost some changes I had made when I first got the car ,but times change and now they do not seem that important to me. Service was exceptional, was updated daily and they gave me a 4 series for the time in the shop. I have praises for the way it was handled. Satisfied customer
|
Appreciate
0
|
11-03-2016, 07:19 AM | #83 | |
Keeping it Real
6
Rep 75
Posts |
Quote:
|
|
Appreciate
0
|
11-04-2016, 08:47 AM | #85 | |
New Member
1
Rep 21
Posts |
Quote:
|
|
Appreciate
0
|
11-06-2016, 06:05 AM | #86 |
Private First Class
45
Rep 169
Posts |
I opted for the giftcard, and they say I have to come in and have it deactivated?? Maybe I can get the airbag recall done at the same time. 88k miles still drives like new!
|
Appreciate
0
|
11-10-2016, 12:43 PM | #87 | |
Lieutenant
105
Rep 438
Posts |
Quote:
I disagree. If you buy a car with the SOS installed, it is a right. Because you paid for it, and you deserve to had it. |
|
Appreciate
0
|
11-11-2016, 08:00 PM | #88 | |
Lieutenant
231
Rep 526
Posts
Drives: 2021 X3 M40i (times 2)
Join Date: Oct 2015
Location: Jacksonville, FL
|
Quote:
You buy antivirus, and are given valid dates for updates - is that a right? You pay 50k for software as a business that you don't own and have 10% maintenance cost, but it won't work or doesn't give required government updates after that time if you don't pay, is that a right? Oh and you get a virus because an ad on a reputable site is infected - I guess you aren't responsible for the 100-500 to fix that problem either, because your AV subscription either didn't catch it or ran out, "eh"? Even better, AV is installed on all new laptops but runs out in 30-90 days - Guess it is your right to have it functional even though you are told it runs out? You spent up to 10's of thousands of dollars on a car and it is the manufacturers fault the service ran out or old tech needs an upgrade on you and costs because you need to renew service? Shame on you and your self worth/importance. Last edited by mcdanielvzw; 11-11-2016 at 08:52 PM.. |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|