Quote:
Originally Posted by DETRoadster
My point is that the study is based on nothing but customer feelings and opinions. There's no hard data behind it. If the study was based on dealership service department data, I'd give it more credit.
Additionally, so many unanswered questions:
- Are commercial vehicles like taxis included
- Did they account for warranty vs. non warranty repairs? (You're more likely to bring that car in to fix that annoying rattle if you arent paying the bill).
- Are these problems as identified by the customer or by the service center?
- How old are the vehicles in each study?
The best way I can illustrate my point is with the UK and US charts back to back.
BMW in US = Better than average.
BMW in UK = Worst
Mini in UK = 6th from the top
Mini in UK = 6th from the bottom
Audi in US = 8th place
Audi in UK = 3rd from the bottom
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Is that due to Diesel vs Gas, maybe?