Quote:
Originally Posted by Vindicator3
I've never had a dealer pick my car up for service, that seems unusual even for BMW.
Just took our Honda Pilot in and the dealer charged a cc fee. That's the first time I remember any dealer doing that. I don't think my BMW dealer does. (I haven't noticed and I typically would).
My BMW dealer does ask for a full tank on loaner return. I don't know how much usage they would count as de minimis, but the first time I used a loaner I told them I was just driving the car to lunch and then back to the dealer (maybe 5 miles total) and I wouldn't be stopping for gas and they were fine with that. This was just to install a couple of dealer add-ons that came in late and only took an hour.
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When I first started going to them 20 years ago they used to start with, can we come pick up your car. Now they start with will you need a loaner when you drop your car off and I have to ask them to come pick it up which they always say yes. Both dealers here will pick your car up but the other dealer will only apparently do it if you bought the car from them. Seems based on the amount there not only charging me for the 20 miles I drove but also for the mileage they had to drive the car to me and drive it back to the dealer