Quote:
Originally Posted by afadeev
I would call their bluff on the spot.
Was the deal contingent on you accepting a damaged/defective new vehicle?
If not, they are screwing you over.
Dealership does NOT have to eat the cost of a damaged vehicle that (somehow) did not get missed during VDC inspection. BMW NA would pay for repairing any and all damaged flagged during port-of-entry Vehicle Distribution Center inspection. Including fully repainting or scrapping the car, if necessary.
Or it could be that the dealership damaged it post VDC, and was looking to stiff one of its customers instead of properly repairing it prior to delivery.
What relationship?
They dumped damaged good on you, and you think you have a relationship worth preserving with them?
BMW NA and/or BMW CCA Ombudsmen will get you a proper new, damage-free vehicle. If that is what you desire.
If you don't want that, and would rather "play nice" with the dealer who is taking advantage of you, then best of luck with your next purchase experience!
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Thanks for this. Reflecting back on it I should have called their bluff. I did submit a claim on BMW NA but is there anything else I can do outside of calling monday?