[snareman]

My 1yo X5 went in for its first oil change yesterday. I've been going to this dealer since 2006. The SA send me the form text that there would be a 2.2% fee for credit card use, but none for debit card or check. I texted him back and told him I get mom and pop shops upcharging for credit card fees, but not a large multi brand car dealer. Thankfully my oil changes are covered for the first 36k miles or 3 years so no fees incurred there.

They have always come to pick my car up which I think is a nice service there, and as it should be from a luxury brand. I always pass on the loaner because I have a second car. They didn't ask me if I was getting a loaner yesterday until the guy called me that he was on the way with it and to pick up my car. So I didn't say no. I had to go to work and told them they could bring my X5 there to swap it out for the loaner (only a 2min driving difference from my house) so they said no problem. They gave me a new 228 loaner that I drove 21.8miles to work. The 228 is rated at 33mpg highway which is most of my way to work. So I used less than a gallon of gas. I don't think the gas meter moved a single blip or line.

Today I get an email from them today with a $12.95 charge for 1.86gal of gas. Now, ok I can afford $13, but the nickel and diming of CC fees and that amount of gas seems crazy to me from a luxury dealer. I must have also been charged for the gas for them to get me the car and drive it back. When they delivered my X5 back to me the guy drove to my house before apparently realizing he had to come to where I worked. I wonder if I can charge them for the extra gallon of 93 gas I have to buy now.

Ok, rant over. The customer service world just isn't what it used to be. I remember when I got my first BMW they had a guy drive out to where I worked to see me for 20s just so I could sign a paper. I thought wow, now this is what luxury brands treat their customer like. Times have changed...