Quote:
Originally Posted by ToddRGuy
Update:
Thanks everyone for the advice. Ceramic Pro was not cooperative, however, after a filing with the California Attorney General's Office and the Better Business Bureau, they decided perhaps they should take a second look at their decision.
They agreed to honor their warranty and have reached out to the installer to request that he register the vehicle. I was finally able to get in contact with the original installer. Their website is no longer valid, but I was able to contact him via Yelp, which is where I made my initial contact with him, by unarchiving my old project.
I explained to him about the integrity issues. If I was still in California, he would redo it. Since I've relocated, he immediately offered for me to go to a Ceramic Pro installer in Ohio, and have the bumper redone. He has stated he will reimburse me for the cost of the reinstallation. Good guy, and good businessman. He stated he doesn't want those filings against him ..ever.
I really wish I wouldn't have had to push so hard, for Ceramic Pro to get behind their warranty and get them to offer what I consider to be good customer service, without "chats" from the California AG or BBB.
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Glad it worked out will stay away from ceramic pro products