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Devils advocate:
You are a random person filing a warranty claim and they have no record of you purchasing their product.
They direct you to contact the person who allegedly installed the PPF. I say allegedly because they have no proof and people lie.
maybe the installer lied about being certified and assumed there wouldn't be any issues.
Contacting the installer is the correct 1st step. He failed to follow through and was supposed to submit the registration.
If he is a certified installer on good terms with the manufacturer, they might let him file a backdated warranty registration.
If he is a stand up guy then maybe he contracts with a local shop to take care of you.
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