Hi Folks,
Just a cautionary warning regarding the installation of Ceramic Pro products on your current or future vehicles.
I had Ceramic Pro Coating and PPF installed on my Audi in 2023 in California, prior to returning to Ohio. It's been less than a year since this occurred and I started to notice some PPF related issues on my car. Some edges were coming up, and the product had become almost opaque in various areas on the bumper.
As I am now 2,000+ miles away from my "Certified" Ceramic Pro installer, I reached out to the company with a warranty claim evaluation and here's where it got interesting.
They asked me to provide "proof" that I had their products installed as they had no record of my installation in their system. I sent them photos of my installation books, the basic information that the installer had written in the books, and a credit card statement.
After nearly two weeks, Ceramic Pro responded:
- The Certified Installer did not register your product with our company and your VIN.
- The Certified Installer did not adequately document the installation in our warranty booklet
- The Certified Installer did not provide a sufficient itemized invoice for warranty registration or claims.
Additionally, they stated that the deformations I witnessed were likely a result of bad installation techniques. They suggested I visit the installer 2,400 miles away to get it squared away. Oh, and you have no warranty.
So, now I'm responsible for the fact that their Certified Installer didn't follow their company's policy and procedures for registering the product, filling out the documentation to their standard, or providing an itemized invoice.
Never mind, the fact that their products are sent to installers conditionally. Clearly, vehicle registration and warranty processes are not part of the process needed to be "certified".
I wanted to let you all know about my experience, so that you could guard yourself against such a lack of accountability. I was considering having Ceramic Pro products installed on my ordered BMW, but I will
NEVER again consider them for any future vehicle.