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If a section(s) wasn't working, I'd check for continuity to see if there was an open trace somewhere. That'd explain the 0V as well as identify where the issue specifically existed.
I'm not sure what the voltage should be but I'm guessing that'd be easy to find online. I think it's 12V but someone could correct me. Seems odd that you'd read a lower voltage at the connector vs the actual elements, though.
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