Dealer made a mistake in my order!? - XBimmers

icemilkcoffee · 11-28-2012, 12:59 PM

OK, I just got my production number and I went to track it. I notice the following on my order:

M Sport Line
•High-gloss Roof Rails
•Sport suspension
•Increased top speed limiter
•M steering wheel
•M Sports leather steering wheel with paddle shifters
•Aerodynamic kit
•Sport seats
•Anthracite headliner
•Shadowline exterior trim
•Chrome-line exterior trim <---- WTF?????

I didn't order that. So what now? Is it too late to change? The car is already in production and scheduled to complete prod Nov 30.

Bill B. · 11-28-2012, 01:12 PM

If you are scheduled to be complete on 11/30, I doubt the factory would change it now.

icemilkcoffee · 11-28-2012, 01:16 PM

So can anything be done?

Dandaman184 · 11-28-2012, 01:20 PM

Nothing may be wrong. There was an earlier thread where someone's color was listed as White but their car came in correctly. Sometimes the system just lists odd things I think.

Bill B. · 11-28-2012, 01:22 PM

Quote:

Originally Posted by icemilkcoffee

So can anything be done?

Did you ask your dealer? Usually at this point in the process, a dealer would basically say "we can order you another one". But, you never know.

M3tallicar · 11-28-2012, 02:12 PM

I have found that the customer side order info can be wrong, your dealer though should be able to contact BMW to get the build details to check for accuracy. If that confirms the error and is actually in production the choices id think would be to keep and not pay for it or reorder with perhaps some accessory thrown in for your inconvenience

Have you tried calling the phone number to check on it? They usually have the correct info in advance if the online interface by a day or two

icemilkcoffee · 11-28-2012, 02:21 PM

Never mind! The dealer salesman said he double-checked the order form and there is no chrome trim there. So the BMW website made a mistake, again.

Whoever runs the BMW website really needs to be kicked in the nuts repeatedly. There are mistakes all over the place.

Tirpitz · 11-28-2012, 03:23 PM

If you have the VIN run it through BMWVIN.com and see what options are listed.

Grovsnus · 11-28-2012, 03:34 PM

I think it's an error in the order system.
Mine too lists both shadowline exterior trim and chrome exterior trim, and they are mutually exclusive. I expect to get it without chrome (unless BMW has started using REAL chrome again like on cars of yore, in which case, bring it on).
It also lists both M Steering Wheel and M-Sport Steering Wheel With Paddle Shifters, and I'm obviously not going to get both.

Transfer · 11-28-2012, 03:48 PM

Quote:

Originally Posted by icemilkcoffee

Never mind! The dealer salesman said he double-checked the order form and there is no chrome trim there. So the BMW website made a mistake, again.

Whoever runs the BMW website really needs to be kicked in the nuts repeatedly. There are mistakes all over the place.

Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.

HotRodW · 11-28-2012, 05:24 PM

Quote:

Originally Posted by Transfer

Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.

You assume the dealer knows the truth or even cares. For sure some do, but my experience is proof that there are some out there that can't be bothered to do what's expected. Had my CA acted when I expressed concern over the paddle shifters just one week after placing my order, my car would have been equipped with them and I would be a much happier customer.

icemilkcoffee · 11-28-2012, 06:54 PM

Quote:

Originally Posted by Transfer

Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.

I did- the sales guy wasn't at work yet. I reached him on his cell. It took several hours for him to get in the office and get back to me. Sorry for the premature panicking!

icemilkcoffee · 11-28-2012, 06:58 PM

Quote:

Originally Posted by HottRodW

... Had my CA acted when I expressed concern over the paddle shifters just one week after placing my order, my car would have been equipped with them and I would be a much happier customer.

Look on the bright side- at least lots of other people who ordered after ou, benefited from your experience. When I ordered my M-sport package, the dealer kept saying that there was no place to select the paddle shifters. I insisted that he hand-write it on the order sheet. It turns out I was right. When he entered the order, he did put in the paddle shifters correctly.

So- you took one for the team, but you saved a lot of other people a lot of aggravation!

Bill B. · 11-28-2012, 07:05 PM

Quote:

Originally Posted by icemilkcoffee

Look on the bright side- at least lots of other people who ordered after ou, benefited from your experience. When I ordered my M-sport package, the dealer kept saying that there was no place to select the paddle shifters. I insisted that he hand-write it on the order sheet. It turns out I was right. When he entered the order, he did put in the paddle shifters correctly.

So- you took one for the team, but you saved a lot of other people a lot of aggravation!

Reminds me of the Demotivational Poster

Cfrem15 · 11-28-2012, 07:44 PM

Hey man, mine said that as well. I think it's just with the m-sport line. No worries. Mine came without the chrome lines....

Lucky13 · 11-28-2012, 09:43 PM

I ordered the chrome line on my M Sport and as far as I can tell its real unlike what they put on Mini's which is fake.

11-28-2012, 12:59 PM	#1
icemilkcoffee Enlisted Member Drives: Soon to be x1 Join Date: Nov 2012 Location: United States Posts: 36 iTrader: (0)	Dealer made a mistake in my order!? OK, I just got my production number and I went to track it. I notice the following on my order: M Sport Line •High-gloss Roof Rails •Sport suspension •Increased top speed limiter •M steering wheel •M Sports leather steering wheel with paddle shifters •Aerodynamic kit •Sport seats •Anthracite headliner •Shadowline exterior trim •Chrome-line exterior trim <---- WTF????? I didn't order that. So what now? Is it too late to change? The car is already in production and scheduled to complete prod Nov 30.
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11-28-2012, 09:43 PM	#16
Lucky13 Lucky13 Drives: E93 335i Join Date: Mar 2007 Location: Columbia, S.C. Posts: 577 iTrader: (0)	I ordered the chrome line on my M Sport and as far as I can tell its real unlike what they put on Mini's which is fake. __________________ 1995 325i,1996 328ci,1997 528i,1997 Z3 2.8, 2001 X5 3.0,2001 330i Conv,2002 M3 Conv, 2003 M3 Coupe,2004 M3 Coupe,2004 Z4 3.0, 2004 X3 3.0,2007 X3 3.0,2007 335i Conv., 2013 X1 28 sdrive M Sport

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11-28-2012, 01:12 PM	#2
Bill B. First Lieutenant Drives: '12 135i, '13 X1 35i Join Date: Sep 2011 Location: Cary, NC Posts: 341 iTrader: (0)	If you are scheduled to be complete on 11/30, I doubt the factory would change it now.

11-28-2012, 01:16 PM	#3
icemilkcoffee Enlisted Member Drives: Soon to be x1 Join Date: Nov 2012 Location: United States Posts: 36 iTrader: (0)	So can anything be done?

11-28-2012, 01:20 PM	#4
Dandaman184 Private Drives: 2013 X1 Join Date: Oct 2012 Location: Pittsburgh, PA Posts: 55 iTrader: (0)	Nothing may be wrong. There was an earlier thread where someone's color was listed as White but their car came in correctly. Sometimes the system just lists odd things I think.

11-28-2012, 02:12 PM	#6
M3tallicar Second Lieutenant Drives: 4 wheels Join Date: Jun 2011 Location: norcal Posts: 299 iTrader: (0)	I have found that the customer side order info can be wrong, your dealer though should be able to contact BMW to get the build details to check for accuracy. If that confirms the error and is actually in production the choices id think would be to keep and not pay for it or reorder with perhaps some accessory thrown in for your inconvenience Have you tried calling the phone number to check on it? They usually have the correct info in advance if the online interface by a day or two

11-28-2012, 02:21 PM	#7
icemilkcoffee Enlisted Member Drives: Soon to be x1 Join Date: Nov 2012 Location: United States Posts: 36 iTrader: (0)	Never mind! The dealer salesman said he double-checked the order form and there is no chrome trim there. So the BMW website made a mistake, again. Whoever runs the BMW website really needs to be kicked in the nuts repeatedly. There are mistakes all over the place.

11-28-2012, 03:23 PM	#8
Tirpitz Private Drives: 2013 X1 sDrive28i Join Date: Sep 2012 Location: California Posts: 74 iTrader: (0)	If you have the VIN run it through BMWVIN.com and see what options are listed.

11-28-2012, 03:34 PM	#9
Grovsnus Captain Drives: Le Mans blue X1 35i Join Date: Sep 2012 Location: CT Posts: 655 iTrader: (0)	I think it's an error in the order system. Mine too lists both shadowline exterior trim and chrome exterior trim, and they are mutually exclusive. I expect to get it without chrome (unless BMW has started using REAL chrome again like on cars of yore, in which case, bring it on). It also lists both M Steering Wheel and M-Sport Steering Wheel With Paddle Shifters, and I'm obviously not going to get both.

11-28-2012, 07:44 PM	#15
Cfrem15 Cfrem15 Drives: E84 N55 Join Date: Aug 2011 Location: Pittsburgh (winter) Beirut (Summer) Posts: 302 iTrader: (0)	Hey man, mine said that as well. I think it's just with the m-sport line. No worries. Mine came without the chrome lines....