Rotten Dealership experience

Yeineken · 01-23-2015, 08:24 AM

Quote:

Originally Posted by fecurtis

From Alexandria to Fairfax is doable, from Richmond to Fairfax however...especially with traffic...

You essentially would have to take a day off work to get your car serviced or dedicate an entire Saturday to it.

Ah I'm on the mobile app so can't see the location of the OP.

Bill B. · 01-23-2015, 08:40 AM

Another point to consider is really how often you expect your new vehicle to require service. BMW's race to the top in lowest TCO (4 years) effectively limits your properly running vehicle to 4-5 visits during the paid maintenance period.

Can you put up with them for those visits? I don't particularly care for my dealer, but I hold my nose and take it in for the "free" service when necessary. All other service I either do myself or take to an independent after that. I like BMW cars enough to put up with those 5 visits. Do you?

zx10guy · 01-23-2015, 08:50 AM

Quote:

Originally Posted by ShocknAwe

You misread. You also missed a major stipulation in the above comments.

No joke. But would you clarify what you said. Maybe I'll be able to see your angle on things.

ShocknAwe · 01-23-2015, 09:11 AM

Quote:

Originally Posted by zx10guy

No joke. But would you clarify what you said. Maybe I'll be able to see your angle on things.

Well. Major warranty items are worth a dealer trip (!). Either out of town or fighting with the local one. Other than that, if you can afford to buy the car then you can afford to have the small items done at an indy, or cheaper yet, DIY.

This would be worth it to me if I hated my local dealer and the next closest one was 150+ miles away, but that was the car I wanted. Not worth it to me to drive longish distance for minor bullshit. It's not as financially sound as using the dealer for everything while under the 4 year warranty, but if they'll make unacceptable mistakes and there's no close option AND you want that car, sacrifices must be made.

All whether its worth the extra cash. Sometimes it is for that car that's really special.

zx10guy · 01-23-2015, 11:17 AM

Quote:

Originally Posted by ShocknAwe

Well. Major warranty items are worth a dealer trip (!). Either out of town or fighting with the local one. Other than that, if you can afford to buy the car then you can afford to have the small items done at an indy, or cheaper yet, DIY.

This would be worth it to me if I hated my local dealer and the next closest one was 150+ miles away, but that was the car I wanted. Not worth it to me to drive longish distance for minor bullshit. It's not as financially sound as using the dealer for everything while under the 4 year warranty, but if they'll make unacceptable mistakes and there's no close option AND you want that car, sacrifices must be made.

All whether its worth the extra cash. Sometimes it is for that car that's really special.

Ok. Gotcha makes sense. There have been times I've opted to go the DIY route but I'm all over the map when it comes to when I would choose that route over going back to the dealer. I remember one time I had this annoying squeak from the front end of my Focus. The car was still covered under warranty but I opted to do some investigating and found out the bolts securing part of the front end assembly were not tightened all the way.

Phaeron · 01-23-2015, 07:13 PM

Quote:

Originally Posted by Yeineken

You could always get your next BMW at Fairfax and take it there to be serviced. I got my 135i there and take it there for warranty services. Really nice/huge service center. It's worth the drive for me. Also try and find a service advisor that you like and stick with them by scheduling appointments specifically with them.

That is the problem I am grappling with. I live in Richmond, so do I want to drive all the way to fairfax to get service or Williamsburg. My wife summed it up as "suck it up" and deal with it or buy something else.

Phaeron · 01-23-2015, 07:24 PM

Quote:

Originally Posted by ShocknAwe

Well. Major warranty items are worth a dealer trip (!). Either out of town or fighting with the local one. Other than that, if you can afford to buy the car then you can afford to have the small items done at an indy, or cheaper yet, DIY.

This would be worth it to me if I hated my local dealer and the next closest one was 150+ miles away, but that was the car I wanted. Not worth it to me to drive longish distance for minor bullshit. It's not as financially sound as using the dealer for everything while under the 4 year warranty, but if they'll make unacceptable mistakes and there's no close option AND you want that car, sacrifices must be made.

All whether its worth the extra cash. Sometimes it is for that car that's really special.

I agree completely with you. I can do majority of my own work... I mean Oil changes to me are fun. The thing is it is kind of a waste to buy a new BMW and not use the oil changes and stuff. Now, having said that I think I will try both and see what happens. I honestly do not like the idea of looking at Audi because I dislike the S4 (the A series is out of the question.). However, I am told the S3 feels light, but I have not yet driven the 228i nor the M235i so I have some test driving to do. I really want a compact car that has some go that I can daily drive and have fun with. There are also some things like the HUD that has spoiled me.. so this is an issue i feel like a spoiled child crying over.. =D

Freon · 01-23-2015, 07:42 PM

For those worried about service interval, nothing keeps you from doing your own extra oil change in between the free scheduled ones.

jadnashuanh · 01-23-2015, 08:57 PM

If you question BMW's guidance on fluid change intervals, it is fairly cheap (in the order of $25 or so) to get pretty much any fluid tested to see if it is still good or really does need to be replaced. I haven't had my oil tested on my current car, but found that it could safely go MUCH further than my last one's suggested interval. Unless you use your vehicle on the track or lots of short distance with stop and go, or in exceptionally dusty conditions, the large sump (by most brand's norm) and low rpm at cruise, it just doesn't wear the oil out as fast. On my last car, testing also caught an early slow leak of antifreeze into the oil - way before it could start to cause damage. I think it is cheap insurance, and assurance of success or confirmation of your fears.

amyracecar · 01-24-2015, 02:54 AM

I do not like the dealership where I live at all...

I have spoken with management and they simply do not care.. They tried to scare me into buying extended warranty for a recent household acquisition etc. which I do not appreciate [last interaction with them]...

I have never bought a car there [and would make the 1.5 hr drive to another dealership that I do like if I were to buy a new car] but have needed to use their service dept for warranty issues in the past and probably will in the future.

I love BMW's despite the local stealership experience-

I do not trust them in the least - so much so that the few times I have had to go there in the past 8 years, I watch every little thing they do to my car... much to their annoyance [and they make sure I know that my behavior is 'inconvenient']

BUT that is the cost to have them eat the bill and while a bit obsessive, I feel my time is well spent making sure they don't molest my car..

I have gone as far as to call in the shop manager when something was not being done correctly.. he agreed and another tech finished that job - since then I still watch but request the same tech now and HE does a good job while the rest seem to slack.. FIND a good TECH [and good SA] at your local dealership? and only let him touch your car

I have a GREAT independent shop that does everything else that I cannot do on my own and they have no issue w/ me pulling up a chair and sitting next to my car while she is operated on.. I always keep old/used parts and make sure I see the old fluids as well..
and one of the mechanics that works there came from... the same shitty dealership i loathe

Kiwi · 01-24-2015, 03:03 AM

Quote:

Originally Posted by amyracecar

I do not like the dealership where I live at all...

I have spoken with management and they simply do not care.. They tried to scare me into buying extended warranty for a recent household acquisition etc. which I do not appreciate [last interaction with them]...

I have never bought a car there [and would make the 1.5 hr drive to another dealership that I do like if I were to buy a new car] but have needed to use their service dept for warranty issues in the past and probably will in the future.

I love BMW's despite the local stealership experience-

I do not trust them in the least - so much so that the few times I have had to go there in the past 8 years, I watch every little thing they do to my car... much to their annoyance [and they make sure I know that my behavior is 'inconvenient']

BUT that is the cost to have them eat the bill and while a bit obsessive, I feel my time is well spent making sure they don't molest my car..

I have gone as far as to call in the shop manager when something was not being done correctly.. he agreed and another tech finished that job - since then I still watch but request the same tech now and HE does a good job while the rest seem to slack.. FIND a good TECH [and good SA] at your local dealership? and only let him touch your car

I have a GREAT independent shop that does everything else that I cannot do on my own and they have no issue w/ me pulling up a chair and sitting next to my car while she is operated on.. I always keep old/used parts and make sure I see the old fluids as well..
and one of the mechanics that works there came from... the same shitty dealership i loathe

I think it's great you pull up a chair and watch I do the same but I would drive the extra miles and use the other dealer.

amyracecar · 01-24-2015, 03:24 AM

Quote:

Originally Posted by Kiwi

I think it's great you pull up a chair and watch I do the same but I would drive the extra miles and use the other dealer.

I HAD hopes that said dealer would shape up and thought over time [5 years and 2-3 warranty visits]

- I had an excellent 1st dealer experience once upon a time at VISTA BMW in Ft Lauderdale and am still friends with my 1st sales advisor so I really hoped this one would turn their shit around.. hence speaking with mgmt.

Well by now they have proven they won't so I will make the drive if I find myself in need of warranty service again - so disappointing...

Inline_Six · 01-24-2015, 03:41 AM

This has nothing to do with the fact that it's a *BMW* dealership. Assholes are assholes, regardless of what they sell or what they drive.

My first action would be to speak to the big boss of the dealership and ask him how dare his service dept. treat you like that.

If that doesn't help, go over his head and screw them in the ass by reporting this to BMW North America. Do whatever it takes to tarnish their reputation. Write bad reviews, blog posts, and whatever else that will expose their treatment of you. Then see who's laughing.

zinner · 02-01-2015, 11:02 AM

It's has more to do with who owns the dealership that the actual brand or franchise. Sure there are customer service indexes but that all gets gamed in the end into $$$$$ over service.

Blubaron79 · 02-10-2015, 04:22 PM

The problem I find with Audi dealers, and another reason I will never buy one: Is that they are usually in the same dealership as VW, and they treat you like you bought a VW instead of an Audi.

(The other reason is there quality) Between their 2.0L Turbo motors class action lawsuit which was worse than the N54 suit, and their countless electrical problems that my ex had with her Passat.

MattBianco · 02-10-2015, 04:38 PM

Quote:

Originally Posted by Phaeron

So I am nearing the end of my lease........ wife wants an SUV ....

Quote:

Originally Posted by Phaeron

...... My wife summed it up as "suck it up" and deal with it or buy something else.

Happy wife, happy life.....go test drive an X5 diesel and be prepared to be shocked by the torque, even without chip tuning. 30+mpg on a regular basis, climbs mountain road with ease, comfy inside, room for lots of gear & toys....eats a lot of gas powered SUVs in 0-60. 2¢

ji99lypuff · 02-10-2015, 05:20 PM

I lease the car and in the two years ive had my car i went to the service center three times. Yes its a huge waste of time as i can never get an appt with a loaner but as others have stated you only go for service 4 or 5 times throughout the term of the lease. I say just suck it up and get it done for free. While i do agree that the bad business habits should be made aware of i can tel you most dealerships dont have stellar service. Its just how things have come to be in america unfortunately. Shitty and apathetic employees who are probably over worked abd paid too little to actually do more than is required. Im happy if i get my service done correctly without a mechanic scratching up my interior or leaving grease everywhere or worse accidently denting the car while its in for service.

DanG · 02-14-2015, 06:07 PM

Maybe I am just lucky, but my dealership is great to work with. No hassles and always a friendly attitude.

I have used the same sales associate for over twenty years.

01-23-2015, 08:40 AM	#24
Bill B. Lieutenant 19 Rep 439 Posts Drives: '18 M2, '13 X135i '15 S1000R Join Date: Sep 2011 Location: Cary, NC iTrader: (0)	Another point to consider is really how often you expect your new vehicle to require service. BMW's race to the top in lowest TCO (4 years) effectively limits your properly running vehicle to 4-5 visits during the paid maintenance period. Can you put up with them for those visits? I don't particularly care for my dealer, but I hold my nose and take it in for the "free" service when necessary. All other service I either do myself or take to an independent after that. I like BMW cars enough to put up with those 5 visits. Do you?
	Appreciate 0 Quote

01-23-2015, 07:42 PM	#30
Freon Major 81 Rep 1,051 Posts Drives: 2009 135i Join Date: Nov 2007 Location: Indianapolis iTrader: (3)	For those worried about service interval, nothing keeps you from doing your own extra oil change in between the free scheduled ones. __________________ 2009 BMW 135i 6MT Sport, AFE intake, Cobb AP, Apex 18x8.5+9.5, 255/275 PSS
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01-23-2015, 08:57 PM	#31
jadnashuanh Major 50 Rep 1,061 Posts Drives: 535iGT x-drive; i3 BEV Join Date: May 2010 Location: USA iTrader: (0)	If you question BMW's guidance on fluid change intervals, it is fairly cheap (in the order of $25 or so) to get pretty much any fluid tested to see if it is still good or really does need to be replaced. I haven't had my oil tested on my current car, but found that it could safely go MUCH further than my last one's suggested interval. Unless you use your vehicle on the track or lots of short distance with stop and go, or in exceptionally dusty conditions, the large sump (by most brand's norm) and low rpm at cruise, it just doesn't wear the oil out as fast. On my last car, testing also caught an early slow leak of antifreeze into the oil - way before it could start to cause damage. I think it is cheap insurance, and assurance of success or confirmation of your fears.
	Appreciate 0 Quote

01-24-2015, 02:54 AM	#32
amyracecar Private 3 Rep 59 Posts Drives: E36 '97 328is, E82 '11 128is Join Date: Jul 2014 Location: Tarheel State iTrader: (0)	I do not like the dealership where I live at all... I have spoken with management and they simply do not care.. They tried to scare me into buying extended warranty for a recent household acquisition etc. which I do not appreciate [last interaction with them]... I have never bought a car there [and would make the 1.5 hr drive to another dealership that I do like if I were to buy a new car] but have needed to use their service dept for warranty issues in the past and probably will in the future. I love BMW's despite the local stealership experience- I do not trust them in the least - so much so that the few times I have had to go there in the past 8 years, I watch every little thing they do to my car... much to their annoyance [and they make sure I know that my behavior is 'inconvenient'] BUT that is the cost to have them eat the bill and while a bit obsessive, I feel my time is well spent making sure they don't molest my car.. I have gone as far as to call in the shop manager when something was not being done correctly.. he agreed and another tech finished that job - since then I still watch but request the same tech now and HE does a good job while the rest seem to slack.. FIND a good TECH [and good SA] at your local dealership? and only let him touch your car I have a GREAT independent shop that does everything else that I cannot do on my own and they have no issue w/ me pulling up a chair and sitting next to my car while she is operated on.. I always keep old/used parts and make sure I see the old fluids as well.. and one of the mechanics that works there came from... the same shitty dealership i loathe
	Appreciate 0 Quote

01-24-2015, 03:41 AM	#35
Inline_Six Captain 335 Rep 737 Posts Drives: 2015 M235i Join Date: Jan 2015 Location: Driver's seat iTrader: (0)	This has nothing to do with the fact that it's a BMW dealership. Assholes are assholes, regardless of what they sell or what they drive. My first action would be to speak to the big boss of the dealership and ask him how dare his service dept. treat you like that. If that doesn't help, go over his head and screw them in the ass by reporting this to BMW North America. Do whatever it takes to tarnish their reputation. Write bad reviews, blog posts, and whatever else that will expose their treatment of you. Then see who's laughing. __________________
	Appreciate 0 Quote

02-01-2015, 11:02 AM	#36
zinner Major 559 Rep 1,127 Posts Drives: `17 X5 35d/`15 335i/`18 M550IX Join Date: Oct 2014 Location: Raleigh, NC iTrader: (0)	It's has more to do with who owns the dealership that the actual brand or franchise. Sure there are customer service indexes but that all gets gamed in the end into $$$$$ over service.
	Appreciate 0 Quote

02-10-2015, 04:22 PM	#37
Blubaron79 Brigadier General 1432 Rep 4,723 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	The problem I find with Audi dealers, and another reason I will never buy one: Is that they are usually in the same dealership as VW, and they treat you like you bought a VW instead of an Audi. (The other reason is there quality) Between their 2.0L Turbo motors class action lawsuit which was worse than the N54 suit, and their countless electrical problems that my ex had with her Passat. __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
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02-10-2015, 05:20 PM	#39
ji99lypuff Lieutenant 100 Rep 443 Posts Drives: 2014 bmw 328xi Join Date: Dec 2013 Location: NY iTrader: (2)	I lease the car and in the two years ive had my car i went to the service center three times. Yes its a huge waste of time as i can never get an appt with a loaner but as others have stated you only go for service 4 or 5 times throughout the term of the lease. I say just suck it up and get it done for free. While i do agree that the bad business habits should be made aware of i can tel you most dealerships dont have stellar service. Its just how things have come to be in america unfortunately. Shitty and apathetic employees who are probably over worked abd paid too little to actually do more than is required. Im happy if i get my service done correctly without a mechanic scratching up my interior or leaving grease everywhere or worse accidently denting the car while its in for service.
	Appreciate 0 Quote

02-14-2015, 06:07 PM	#40
DanG Major General 10630 Rep 6,930 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [7.68]	Maybe I am just lucky, but my dealership is great to work with. No hassles and always a friendly attitude. I have used the same sales associate for over twenty years.
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