02-10-2014, 04:49 PM | #23 |
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I called their 1-800 number and routed through to a customer service representative. They filed the dealership complaint and then connected me to a "resolution specialist." He drove me nuts. He claimed he was as high as I could escalate. When asked both (a) who writes his checks and (b) whether I should take a trip to Munich, he gave me the same canned half-hearted apology.
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02-10-2014, 06:24 PM | #25 |
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Contact the leasing company and ask what's possible?
Depends on the contract off course. Contact BMW grand importer in your regio? A little bit of service is giving you a car like: -X1, X3 lol -3 series -1 series or even a Mini Hope you will get a better solution soon. I know the feeling but then all 'replacement' cars where with garanty issues. Your car shouldn't be the price off 3 replacement cars. A contract is one thing, service is important and for sure mouth to mouth commercial or bad publicity. (They got a big leasing contract? Perhaps next year not anymore?) |
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02-11-2014, 08:37 AM | #26 |
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03-06-2014, 02:19 PM | #27 |
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Finally!
I finally got my X1 back today! The damage they caused and the resulting repairs ended up totally nearly $9k. I know this because the body shop put in an insurance claim of their own (and I had to co-endorse the check).
After many friendly and strongly worded emails and phone calls, here is the outcome: 1. I had a loaner or insurance-covered rental since the accident (end of September). 2. They are reimbursing me lease payments for January, February, and five days of March. 3. I did not pay my deductible. I remember the steering being great, but I forgot how amazing it is. |
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