09-27-2013, 02:26 PM | #1 |
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X1 crashed. Dealer wants to loan me a Sonata
My beloved wife was behind the wheel of our X1 yesterday during a collision. Everyone is okay, except for the car. In certainly thankful she is okay and that our 5 month old son wasn't in the car. The car is en route by tow to the dealer's body shop. Insurance is on board. It's a leased BMW, so the strong preference was to use the dealer's shop for repairs/bodywork.
The dealer offered a loaner, but it is a Hyundai Sonata. A new one, yes, but I'm annoyed. I'm paying for a BMW. The x1 protected my now driving-shy wife very well. I want her in another BMW, cost aside. What has everyone's experience been with loaners? The dealer sells many more Ford and Hyundai than BMW, I'd wager. The sales associate is a good guy and I got an excellent deal. On one hand, I want to argue for a proper loaner. On the other, I'm chagrined about quibbling with a nice guy (and maybe escalating to someone more senior). Any advice or anecdotes appreciated. |
09-27-2013, 02:35 PM | #2 |
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It's probably safer than the X1 in reality. Generally the service department has BMW's for loaners, but they aren't gone for long and they really only do that to tempt you with a newer, fresher car. The body shop likely doesn't use BMW's for loaners but just hands out the Hyundais. I'd say it's fair, but it really can't hurt anything to ask if they have a BMW they'd loan you. At the very least, call your sales guy and tell him what happened, see if the dealer instead of the body shop will set you up.
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09-27-2013, 04:42 PM | #3 |
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I was unaware that BMW was required to offer loaners for accident repair. For service maintenance, yes.
Typically loaners during bodywork are actually rentals with costs covered by your or the other parties insurance company. IIHS rates the Sonata as "good" all around which is well, good. |
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09-27-2013, 06:03 PM | #4 |
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All fair points. I spoke to the dealer again. He can't loan any of their BMWs long-term, just for overnight service appointments. It's a reasonable situation, I suppose. I'm certainly not looking a gift horse in the mouth, as my insurance coverage for renting a replacement is only $30/day.
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09-27-2013, 06:53 PM | #5 | |
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09-27-2013, 07:14 PM | #6 |
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I understand where you are coming from, but just having "graduated" from a VW, I can tell you that BMW offering you a loaner that is anything but what the rental lot down the street carries is better than what my options were.
And really, the Sonata is not a bad car, nor an unsafe car. |
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09-27-2013, 08:11 PM | #7 |
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Sonata sucks and looks horrible. I rather drive a civic instead.
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09-28-2013, 01:29 PM | #8 |
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BMW isn't "required" to supply loaners for anything. That is completely up to the servicing dealer. Most BMW dealers supply loaners for service and many of them provide BMWs but rarely ever would a body work customer get a BMW loaner.
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02-07-2014, 01:46 PM | #9 |
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I thought I'd give this a bump, mainly out of frustration. I still don't have my X1 back.
Reasons? 1. when they realized there was additional damage inside the door, they had to order more parts. Those parts took a long time. 2. the original parts took so long, they decided to order a fully factory-welded door frame/pillar assembly. This took a long time to come. 3. while attaching the fully factory-welded door assembly, they decided they should get a new roof. the wrong roof arrived and had to be re-ordered. 4. finally, it was supposed to be done on Wednesday. They took it to the dealership (the dealership and body shop are the same owners, but across town from one another) to clear codes and found a persistent code they could not clear. The source? They accidentally melted part of the main wiring harness while welding. They've ordered a new one, which will take 5-19 days to produce and then must be shipped from Germany. It has been so long, in fact, that the insurance check expires tomorrow! I'm talking with the shop manager and the sales manager today to discuss remuneration. I've been patient and they've been forthright for the most part. I've had a Sonata, an Altima, and we have a Santa Fe now, as loaners -- but this is the last straw. |
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02-08-2014, 12:58 PM | #11 | |
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02-08-2014, 01:20 PM | #12 |
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02-08-2014, 01:24 PM | #13 | |
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"In the first year or first 18,000 miles, whichever occurs first: • Have three or more attempts been made to repair one problem and then the problem either continues to exist or occurs again? • Has the vehicle been in the shop for a cumulative total of 30 days or more during its first year or 18,000 miles, whichever occurs first? • Have eight or more attempts been made to fix different problems? • Has one unsuccessful attempt been made to fix a problem that could cause death or serious injury?" In the OP's case they will push back because the original reason for being in the shop was not BMW's fault. However, they should be liable for the parts delays as well as the faulty welding. If those days add up to over 30 days in the shop than the OP probably has grounds for a lemon law buyback. Further, BMW has precedent for doing trade assists as a result of parts availability - when the 335 HPFPs were failing and there was a several month delay, several forum members got a trade assist. You shouldn't be paying for a BMW for months and driving a Hyundai as a result of BMW's failure to procure parts to repair your car in a timely manner. At this point that's what I'd pursue especially because of the lost value to the car. If the dealership and BMW NA don't want to play ball I'd get a lemon law attorney. They work for free and get paid by the manufacturer after they win. $100 says once they get the letter informing them that you've aligned yourself with a lemon law lawyer they play ball with the trade assist. |
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02-08-2014, 01:27 PM | #14 |
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I can't see how an accident could result in a buyback. Makes no sense to me, it is not BMW's fault that the car has taken so long to be repaired.
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02-08-2014, 01:29 PM | #15 | |||||
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The OP is incurring material damage as a direct result of BMW's incompetency. He is paying a BMW payment for a Hyundai and has been out of his car for FIVE MONTHS because of their screwups. Whether BMW likes it or not the OP can 100% lemon law the car in Ohio. Not sure where the OP lives. Alternately, if he wants to keep the car BMW will almost certainly reimburse him for the difference in payments. This happened to me as well. Last edited by paradoxical3; 02-08-2014 at 01:36 PM.. |
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02-08-2014, 01:34 PM | #16 | |
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02-08-2014, 01:38 PM | #17 | |
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If you do a trade assist, BMW does not have to sell the car as a lemon. So it's a win-win process, but you have to convince them you are willing to lemon the car before it's offered (I was). |
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02-08-2014, 01:51 PM | #18 | |
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02-08-2014, 06:50 PM | #19 |
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Well that certainly sucks. Hope you can get a satisfactory resolution to the issue.
Body parts seems to be a time problem for the X1 if it's taken decent damage, could be for some other models as well. I'd be very surprised if you could use a lemon law for an accident repair. The problem wouldn't be BMWs, it would be a body shop / dealership's issue and they're generally notorious for being difficult to replace cars since it's the dealership who has to absorb the cost, not BMW USA. Just look at the multiple instances where maintenance people crash owners cars that are in to be repaired and owners try to get the dealership to replace the vehicle. Not saying don't try to get the dealership to do it. If anything they might swap you out then sell that one to some unsuspecting owner off their pre-owned lot.
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02-10-2014, 04:05 PM | #21 |
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Thanks everybody. Nothing positive to report. The shop and the dealer are each telling me the other can help me out. BMW NA was infuriatingly useless.
My reading would suggest that the lemon law might apply by virtue of the third (of three) qualifying criteria, but it wouldn't be an open-shut case. I could try the Magnusson-Moss Warranty act but my lawyer-of-a-wife doesn't think it'd be smooth. It would also require the expense of retaining a lawyer. I don't want to screw these guys, I just want my car back and a few months of lease payments returned to me. |
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