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      02-28-2013, 01:41 PM   #23
eric9610
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Quote:
Originally Posted by Desler View Post
OOPS! too late. Just locked mine up too. Crap!

Call BMWNA and tell them what happened, they will be able to reset your account but it will take 48hr to re activate.

I feel your pain on this since I have other cars i manage through the FS portal that is attached to my account!
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      02-28-2013, 01:47 PM   #24
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Quote:
Originally Posted by eric9610 View Post
Call BMWNA and tell them what happened, they will be able to reset your account but it will take 48hr to re activate.

I feel your pain on this since I have other cars i manage through the FS portal that is attached to my account!
Just called and asked them to reset. They said that they documented the problem but didn't seem to know how to reset the account
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      02-28-2013, 01:58 PM   #25
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Originally Posted by Desler View Post
Just called and asked them to reset. They said that they documented the problem but didn't seem to know how to reset the account
Ok, when i called i got the run around and spoke to 3 people before the 3rd person knew what was going on. Tell them the following:

1) I logged into my accound and added the last 7 numbers for my 2014 model that is in production to my account.

2) After you added your vin the site recognized the color of the car but gave you the error unspecified model.

3) Then you got erred out and you no longer have access to your account.

4) Only items showing are to review saved cary you built under the build tab and portal to your BMW dealer and take a tour.

This should get them to come up with 2 answers, 1 is to create new account, 2 is to have it restore your account.
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      02-28-2013, 02:06 PM   #26
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Does your VIN show up with info at this site?:

http://bmwvin.com
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      02-28-2013, 02:24 PM   #27
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Quote:
Originally Posted by stonex1 View Post
Does your VIN show up with info at this site?:

http://bmwvin.com
Nope. Says:
Could not complete your request because of a vin error.

This service is only for BMW cars, you cannot make request for:

- Very new BMW cars ( 1-2 weeks old )
- Very old BMW cars ( Before 1980 )
- BMW Motorcycles
- Mini Cars
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      02-28-2013, 02:56 PM   #28
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Quote:
Originally Posted by stonex1 View Post
Does your VIN show up with info at this site?:

http://bmwvin.com
mine also says:
Could not complete your request because of a vin error.

This service is only for BMW cars, you cannot make request for:

- Very new BMW cars ( 1-2 weeks old )
- Very old BMW cars ( Before 1980 )
- BMW Motorcycles
- Mini Cars
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      02-28-2013, 03:36 PM   #29
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It may not show up until the car is actually in production.
I was able to view all the options on my production date (Feb 8th)
with that site.
About 10 days later, I was able to view it on the cargo ship.
The ship is now about half way across the Atlantic.

Wish we had the bmw tracking website like the US does though. Hopefully your accounts gets fixed up soon.
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      02-28-2013, 03:52 PM   #30
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My car is in production, it will complete production on March 5th and will be ready to ship. Also only cars that have entered production can have VIN's assigned.

I have a feeling that since it is a 2014 and there is no official information on BMWusa.com could be the culprit in causing the problems on the MyBMW site and the VIN search.
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      02-28-2013, 05:04 PM   #31
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My car is in production too! Yesterday it wasn't.
estimated date of completion is March 8th 20:13!
Hope 2014 X1s have no problem with EPA certification and delivered on time.
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      02-28-2013, 05:08 PM   #32
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Quote:
Originally Posted by Desler View Post
It looks like none of us with 2014's on order can see the status on the web site. I don't think it has anything to do with paying the deposit.
Thank you for the information! My vehicle is now in production!
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      03-02-2013, 12:47 PM   #33
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Anyone able to get their myBMW account unlocked yet?
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      03-02-2013, 04:37 PM   #34
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Yes mine has been unlocked. the only way is to follow the steps i listed above. also don't try to add the vin again as it will cause the same problem. it takes 48hrs to unlock the account.
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      03-02-2013, 04:40 PM   #35
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Ii did what you said. Got he response that they were working on it. Still locked. this kinda sucks.
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      03-03-2013, 11:14 AM   #36
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Quote:
Originally Posted by Desler View Post
Ii did what you said. Got he response that they were working on it. Still locked. this kinda sucks.
I would let them know you use it for paying your FS account and you have no way to accessing it now. Also let them know you need it restored.

I dont know what to tell you if that does not work other than to keep trying.
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      03-04-2013, 11:01 AM   #37
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My X1 with production number starting with 691 has now gone to 150 status with a production date of 3/8/13. It shows a HOLD for Monroney/EPA, Release. I wonder what that means.
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      03-04-2013, 02:23 PM   #38
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My X1 is in assembly status 153!! Scheduled completion date is tomorrow!!! Who knows when we will actually see our cars!
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      03-04-2013, 05:37 PM   #39
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Where are you guys getting this specific info on production?
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      03-04-2013, 05:54 PM   #40
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Quote:
Originally Posted by eric9610 View Post
My X1 is in assembly status 153!! Scheduled completion date is tomorrow!!! Who knows when we will actually see our cars!
Were you ever able to see it online on the MYBMW site?
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      03-04-2013, 06:45 PM   #41
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Quote:
Originally Posted by Desler View Post
Were you ever able to see it online on the MYBMW site?
No i was not able to see it show up online. I was only able to find out by calling the 800 number and speaking to someone.
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      03-04-2013, 06:47 PM   #42
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That sucks. I'm still trying to get them to reset my account. I'll keep calling until it's fixed.
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      03-04-2013, 08:57 PM   #43
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Quote:
Originally Posted by Siebener View Post
My X1 with production number starting with 691 has now gone to 150 status with a production date of 3/8/13. It shows a HOLD for Monroney/EPA, Release. I wonder what that means.
So here is what the Moroney/EPA is. It appears our cars will not leave until EPA certification since cars cant ship without it and i highly doubt they will leave it to the port of entry to apply the items.

so i read that people who ordered 2013 X6M's had the same issue and they cars are held at the factory not the port of entry until certification is complete. Do a google search for BMW Monroney / EPA certification.

Last edited by eric9610; 03-04-2013 at 09:34 PM..
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      03-05-2013, 10:43 AM   #44
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My info comes from my CA. He is updating me as things change.
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