VRSF not responsive post sales - updated, vendor responded

[mcdanielvzw]

Edit: Tiago responded he will take care of it this week. I'll delete this once he does
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I created a thread last week about my charge pipe breaking, and I went with a VRSF charge pipe and had it overnighted. Through no fault of the company, USPS didn't deliver it NBD and it took 2 days to get to me - I got it last Thursday. Since USPS has a money back guarantee on overnights, as soon as I knew it wouldn't be delivered, I reached out to Tiago to ask him to go to USPS and get delivery refunded - As the shipper he would have to, I cannot.

I've reached out a few times, however VRSF has yet to respond so here's a thread to hope VRSF, as business people, will show they have good customer service. Otherwise I'll issue a chargeback for the shipping, and they will be out a continual customer.

[mwtrogus]

I've always had a great experience with Tiago and VRSF... I think he runs a small operation so customer service items may take time to resolve especially if he is off or out of the office.
Glad that you were able to resolve the issue at hand and you're back on the road again!

[mcdanielvzw]

I'm sure most people haven't had problems with VRSF. I just didn't like absolutely no response - Even a "Got it, I'll look into it" is better than nothing.

[mcdanielvzw]

Issue taken care of, happy customer here! Please delete.