XBimmers X1   XBimmers X1
  XBimmers X1

Go Back   XBimmers | BMW X1 Forum > BMW X1 Forums > General BMW X1 (E84) Forum

Post Reply
 
Thread Tools Search this Thread
      11-28-2012, 12:59 PM   #1
icemilkcoffee
Enlisted Member
0

 
Drives: Soon to be x1
Join Date: Nov 2012
Location: United States


Posts: 37
iTrader: (0)

Dealer made a mistake in my order!?

OK, I just got my production number and I went to track it. I notice the following on my order:

M Sport Line
•High-gloss Roof Rails
•Sport suspension
•Increased top speed limiter
•M steering wheel
•M Sports leather steering wheel with paddle shifters
•Aerodynamic kit
•Sport seats
•Anthracite headliner
•Shadowline exterior trim
Chrome-line exterior trim <---- WTF?????

I didn't order that. So what now? Is it too late to change? The car is already in production and scheduled to complete prod Nov 30.
Appreciate 0
      11-28-2012, 01:12 PM   #2
Bill B.
First Lieutenant
United_States
4

 
Bill B.'s Avatar
 
Drives: '12 135i, '13 X1 35i
Join Date: Sep 2011
Location: Cary, NC


Posts: 385
iTrader: (0)

If you are scheduled to be complete on 11/30, I doubt the factory would change it now.
Appreciate 0
      11-28-2012, 01:16 PM   #3
icemilkcoffee
Enlisted Member
0

 
Drives: Soon to be x1
Join Date: Nov 2012
Location: United States


Posts: 37
iTrader: (0)

So can anything be done?
Appreciate 0
      11-28-2012, 01:20 PM   #4
Dandaman184
Private
1

 
Drives: 2013 X1
Join Date: Oct 2012
Location: Pittsburgh, PA


Posts: 63
iTrader: (0)

Nothing may be wrong. There was an earlier thread where someone's color was listed as White but their car came in correctly. Sometimes the system just lists odd things I think.
Appreciate 0
      11-28-2012, 01:22 PM   #5
Bill B.
First Lieutenant
United_States
4

 
Bill B.'s Avatar
 
Drives: '12 135i, '13 X1 35i
Join Date: Sep 2011
Location: Cary, NC


Posts: 385
iTrader: (0)

Quote:
Originally Posted by icemilkcoffee View Post
So can anything be done?
Did you ask your dealer? Usually at this point in the process, a dealer would basically say "we can order you another one". But, you never know.
Appreciate 0
      11-28-2012, 02:12 PM   #6
M3tallicar
First Lieutenant
11

 
Drives: 4 wheels
Join Date: Jun 2011
Location: norcal


Posts: 300
iTrader: (0)

I have found that the customer side order info can be wrong, your dealer though should be able to contact BMW to get the build details to check for accuracy. If that confirms the error and is actually in production the choices id think would be to keep and not pay for it or reorder with perhaps some accessory thrown in for your inconvenience

Have you tried calling the phone number to check on it? They usually have the correct info in advance if the online interface by a day or two
Appreciate 0
      11-28-2012, 02:21 PM   #7
icemilkcoffee
Enlisted Member
0

 
Drives: Soon to be x1
Join Date: Nov 2012
Location: United States


Posts: 37
iTrader: (0)

Never mind! The dealer salesman said he double-checked the order form and there is no chrome trim there. So the BMW website made a mistake, again.

Whoever runs the BMW website really needs to be kicked in the nuts repeatedly. There are mistakes all over the place.
Appreciate 0
      11-28-2012, 03:23 PM   #8
Tirpitz
Private
0

 
Drives: 2014 328 GT
Join Date: Sep 2012
Location: California


Posts: 96
iTrader: (0)

If you have the VIN run it through BMWVIN.com and see what options are listed.
Appreciate 0
      11-28-2012, 03:34 PM   #9
Grovsnus
Flight Lieutenant ≛
No_Country
8

 
Drives: Le Mans blue X1 35i
Join Date: Sep 2012
Location: CT


Posts: 854
iTrader: (0)

I think it's an error in the order system.
Mine too lists both shadowline exterior trim and chrome exterior trim, and they are mutually exclusive. I expect to get it without chrome (unless BMW has started using REAL chrome again like on cars of yore, in which case, bring it on).
It also lists both M Steering Wheel and M-Sport Steering Wheel With Paddle Shifters, and I'm obviously not going to get both.
Appreciate 0
      11-28-2012, 03:48 PM   #10
Transfer
Lieutenant Colonel
United_States
24

 
Transfer's Avatar
 
Drives: SQ5, X1
Join Date: Mar 2010
Location: Seattle, WA


Posts: 1,688
iTrader: (0)

Quote:
Originally Posted by icemilkcoffee View Post
Never mind! The dealer salesman said he double-checked the order form and there is no chrome trim there. So the BMW website made a mistake, again.

Whoever runs the BMW website really needs to be kicked in the nuts repeatedly. There are mistakes all over the place.
Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.
Appreciate 0
      11-28-2012, 05:24 PM   #11
HotRodW
Second Lieutenant
United_States
3

 
HotRodW's Avatar
 
Drives: 2013 X1 xDrive28i M Sport
Join Date: Sep 2012
Location: Southwest Michigan


Posts: 232
iTrader: (0)

Quote:
Originally Posted by Transfer View Post
Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.
You assume the dealer knows the truth or even cares. For sure some do, but my experience is proof that there are some out there that can't be bothered to do what's expected. Had my CA acted when I expressed concern over the paddle shifters just one week after placing my order, my car would have been equipped with them and I would be a much happier customer.
Appreciate 0
      11-28-2012, 06:54 PM   #12
icemilkcoffee
Enlisted Member
0

 
Drives: Soon to be x1
Join Date: Nov 2012
Location: United States


Posts: 37
iTrader: (0)

Quote:
Originally Posted by Transfer View Post
Why didn't you just call the dealer first? Seems like a lot of anxiety over nothing.
I did- the sales guy wasn't at work yet. I reached him on his cell. It took several hours for him to get in the office and get back to me. Sorry for the premature panicking!
Appreciate 0
      11-28-2012, 06:58 PM   #13
icemilkcoffee
Enlisted Member
0

 
Drives: Soon to be x1
Join Date: Nov 2012
Location: United States


Posts: 37
iTrader: (0)

Quote:
Originally Posted by HottRodW View Post
... Had my CA acted when I expressed concern over the paddle shifters just one week after placing my order, my car would have been equipped with them and I would be a much happier customer.
Look on the bright side- at least lots of other people who ordered after ou, benefited from your experience. When I ordered my M-sport package, the dealer kept saying that there was no place to select the paddle shifters. I insisted that he hand-write it on the order sheet. It turns out I was right. When he entered the order, he did put in the paddle shifters correctly.

So- you took one for the team, but you saved a lot of other people a lot of aggravation!
Appreciate 0
      11-28-2012, 07:05 PM   #14
Bill B.
First Lieutenant
United_States
4

 
Bill B.'s Avatar
 
Drives: '12 135i, '13 X1 35i
Join Date: Sep 2011
Location: Cary, NC


Posts: 385
iTrader: (0)

Quote:
Originally Posted by icemilkcoffee View Post
Look on the bright side- at least lots of other people who ordered after ou, benefited from your experience. When I ordered my M-sport package, the dealer kept saying that there was no place to select the paddle shifters. I insisted that he hand-write it on the order sheet. It turns out I was right. When he entered the order, he did put in the paddle shifters correctly.

So- you took one for the team, but you saved a lot of other people a lot of aggravation!


Reminds me of the Demotivational Poster
Attached Images
 
Appreciate 0
      11-28-2012, 07:44 PM   #15
Cfrem15
Cfrem15
Lebanon
3

 
Cfrem15's Avatar
 
Drives: E84 N55
Join Date: Aug 2011
Location: Pittsburgh (winter) Beirut (Summer)


Posts: 304
iTrader: (0)

Hey man, mine said that as well. I think it's just with the m-sport line. No worries. Mine came without the chrome lines....
Appreciate 0
      11-28-2012, 09:43 PM   #16
Lucky13
Lucky13
United_States
16

 
Drives: 2014 M235 manual
Join Date: Mar 2007
Location: Columbia, S.C.


Posts: 1,222
iTrader: (0)

I ordered the chrome line on my M Sport and as far as I can tell its real unlike what they put on Mini's which is fake.
__________________
1995 325i, 1996 328ci, 1997 528i, 1997 Z3 2.8,2001 X5 3.0, 2001 330i Convertible, 2002 M3 Convertible, 2003 M3 Coupe, 2004 M3 Coupe, 2004 Z4 3.0, 2004 X3 3.0,
2007 X3 3.0, 2007 335i Convertible, 2013 X1 28 sdrive,
2014 M235 manual
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:54 PM.




xbimmers
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST