Thread: delayed X1
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      12-17-2010, 04:11 AM   #4
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Drives: BMW 320d Security
Join Date: Nov 2010
Location: France

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Difficult to answer your question not knowing which country you write from. Mind you even if I knew I wouldn't know your Business Practices Code anyway !

Okay seriously now... As mentioned up here, it boils down to good customer service. If a brand new car is not in by the delivery date written on the order form, the least a dealer can do (especially a BMW dealer) is provide you with a courtesy car until yours is ready. Speak to him.
BMW is judged on the cars they make, dealers on the service they provide especially when there is a glitch.

Happened to my wife in 2008 on her first Mini Clubman, delivered 2 weeks behind due date. Never had to ask, the sales rep at BMW informed her she'd get a demo Clubman until hers got delivered. I'd say that's service.
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