So there I was washing our new X1, as I do weekly using the 2 bucket method, but this time I decide to wash the windshield under the passenger side wiper without putting it in the up position, when the rubber blade gets stuck on my wash mitt and comes off and the wiper hits the windshield all in a flash. I could hardly believe my eyes when I saw that it had cracked the windshield. I was literally in a state of shock. I even had to ask the car wash guy if he could help me put the blade back on the wiper as I was rather frazzled and have never taken them off before.
You can even feel the cracks from the outside.
Any advice on how I should proceed? Do you think this would be covered under the warranty or is it more of an insurance issue? I'm very careful and this just seems strange to me.