ooo he knows, they have a list with everything that is in bound, at port or en route and i think it has a ETA on when the day it should come in. Also if the car has Navi the service dept will have to pull the navi program code which in some cases give them a idea on the ETA. My guess that dealer guy is holding out, maybe he has a possible buyer and does not want to everyone coming in to drive it and touch it.
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