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      01-04-2013, 12:28 PM   #43
Grovsnus
Flight Lieutenant ≛
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Drives: Le Mans blue X1 35i
Join Date: Sep 2012
Location: CT

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Quote:
Originally Posted by Irish-Texan View Post
Had several questions (in August) about the X1 before ordering, as the online configurator was imperfect/unclear.
Asked my SA for a copy of the order guide, brought it home and did some homework as I wanted to be clear on what decisions I was about to make (after all, this is a significant purchase).
How to ensure I get the paddle shifters? Read the order guide and identified the line item that included them as a zero cost option on the order.
Can I order the satin finish wood trim on an M-Sport? No (verified with SA).
Can I special order black headliner on a Sport or XLine? Unclear, but my SA sent a query to BMW Germany. Within 48 hours got the response that black headliner would not be installed (and could not be special ordered) in any line other than MSport.
Can I get MSport with a heated steering wheel? No (verified with SA).

SWMBO and I made our decision on what X1 options to order, SA entered and printed the order, and we then went through the order line by line with our SA initialling our specific selectons (e.g. paddle shifters). Seems to me this is a critical part of the process, but not all SA's take the trouble and time, or maybe are just not equipped with sufficient product ordering knowledge.
Order released, X1 subsequently arrived exactly as ordered (with paddle shiters).

We did our homework before ordering to eliminate potential unpleasant surprises from negligence on our part, and also our SA was outstanding.
I always remember the legal expresion "Buyer Beware" and am willing to spend some time preparing before ordering.

Sorry to read that many folks have been disappointed by the paddle shifter issue, but it would seem that there are quite a few SA's who are less than expert on custom orders. If you are about to custom order, make sure you read the order line by line, ask questions, and initial your selections before it is released.

Happy trails y'all...
Oh, there's no doubt that I got the X7A entry onto the form - it was missing the first time, after I had told the SA he would have to change it again manually, he managed to send it back to me with 710. So I pointed it out, and demanded X7A being put back in, and it was. And the production page on the bmwusa.com site also lists the M Sports Steering Wheel with Paddle Shifters.

At this point, I am quite convinced that the dealer won't be honest with me, and will claim that they did all they could and that there's nothing they can do. Taking the lazy way out has been their modus operandi so far.
Do you think you could take a picture of your steering wheel showing both the M and the paddles?
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