Frustrating, but I wouldn't say unreasonable as long as they gave you a decent loaner car. My SA is very easy to talk with and prefers to communicate through email but I wouldn't keep bugging him if he gave me a clear solution to the problem. It just takes time. A weekly check in seems reasonable though. Overall I wouldn't be stressed about any of this since you have adequate transportation, and the issue is getting fixed. What loaner did they give you?
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