Quote:
Originally Posted by Tuxedo
BMW NA doesn't restrict a damage car from being CPO.
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This is correct. They even allow certain areas of frame-damage (unibody) as long as it has been "repaired to BMW standards". I did an article on both Carfax and CPO for Roundel magazine decades ago.
My first question would be did you verify that the Carfax report was accurate? Did you have the car inspected by someone who could actually tell if the damage reported was actually for your car? Carfax is only as accurate as the office employee typing the report into his/her body-shop computer.
If you bypass the Customer Relations people at BMW and head directly for the CEO, you really don't know how corporations work, and it can actually be counterproductive. Dealers are independent businesses. Threatening BMW with your future buying decisions because a dealership sold you a car with a clean Carfax only to find 2-years later that Carfax updated the information is a silly discussion. BMW had nothing to do with it.