Update: BMW NA says the paddle shifters cannot be retrofitted, at least not without breaking the warranty. Whether or not you have paddle shifters would change the calculated part of the VIN and throw an exception code.
As I would not back down on the shifters, given that I had taken extra steps twice during ordering to ensure that they would be there, and never took possession of the car, the dealer ordered a new one.
Getting BMW North America to tell in writing or taped conversation why they changed the order after the fact appears to be impossible. I'm not impressed with BMW NA's CYA mentality. Not one bit.
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