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      01-25-2013, 01:27 PM   #14
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Drives: X1 x28i; 128i; S2000
Join Date: Jul 2010
Location: Orange County, CA

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I hate hearing stories of poor service from BMW centers. Call the center's customer service manager as well as BMW corporate and complain. This actually carries a lot of weight. They get dinged if the customer doesn't rate the experience 10/10.

I've had nothing but positive experiences but I also have over 10 dealers in a 25 mile radius so I can always go somewhere else if I am dissatisfied. There is something to be said for competition.