Originally Posted by heisalan
Thanks for reminding! I will ask for a possible compensation chance. My order was put on August 9th, finished production either Sept.5th or Sept.6th, 1-800 told me it was loaded on "a" ship on Sept.12th. My CA said today that he cannot tell which vessel it is, but the car is on "a" ship, status is 194 or 195. I tracked on the cargo ID site with my VIN, it says "not in record".
I have been renting a car now, that's why I'm acting aggressively here.
My car's configuration is: base xdrive28i leather+wood+paddle shifter, paddle shifter was added after placing the order and before production began.
Show your CA this thread. Ask him why CAs at other dealerships are able to get the ship name and estimated arrival date at the port. It sounds like your CA either doesn't want to help you, or just sucks at his job. Maybe talk to someone else at the dealership.
Also, here is a link to ship tracking: